Support

General

Sounds like you have had a problem during install, best thing to do is to re-install the plugin, please follow the instructions in the below link.

PDF
VST3 plugins should loaded in the Steinberg approved location in windows, normally C:\Program Files\Common Files\VST3, please make sure the plugin is in the “TheSynthFactory” folder in this location
Watch the install video for your OS, at the end there is a description in how to move the sample library.

Click here for MAC, or Here for WIN
We decided that youtube videos would be more helpful, Here is a link to get a better understanding of what some of the main features are.

HoriZEN Overview
Sure, here is a detailed video covering all the install process.

WIN or MAC

There is several ways to obtain your serial Key, via email (please check your Spam folder) or your “my account” in the top right corner of the website.
The day 1 launch skin was an exclusive skin for any early-bird users that signed up to us during the countdown period. – other skins will become available as we develop further.
Unfortuantly, due to the digital nature of online products all sales are final. – We offer a FULL demo for people to correctly evaluate it.

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