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Support

General

  • Sounds like you have had a problem during install, best thing to do is to re-install the plugin, please follow the instructions in the below link.

    PDF

  • VST3 plugins should loaded in the Steinberg approved location in windows, normally C:\Program Files\Common Files\VST3, please make sure the plugin is in the “TheSynthFactory” folder in this location

  • Watch the install video for your OS, at the end there is a description in how to move the sample library.

    Click here for MAC, or Here for WIN

  • We decided that youtube videos would be more helpful, Here is a link to get a better understanding of what some of the main features are.

    HoriZEN Overview

  • Sure, here is a detailed video covering all the install process.

    WIN or MAC

Purchasing Problems

  • There is several ways to obtain your serial Key, via email (please check your Spam folder) or your “my account” in the top right corner of the website.
  • The day 1 launch skin was an exclusive skin for any early-bird users that signed up to us during the countdown period. – other skins will become available as we develop further.

  • Unfortuantly, due to the digital nature of online products all sales are final. – We offer a FULL demo for people to correctly evaluate it.

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